Terms and Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the items, licenses, permits, services and solutions ("Services") through the customer portal section of our website www.zonescorp.com ("our site") to you. Please read these terms and conditions carefully before ordering any Services from our site. You should understand that in order to purchase any of our Services, you need to agree to be bound by these terms and conditions.

Information about us

The customer portal is a site operated by the Higher Corporation for Specialized Economic Zones – (ZonesCorp) P.O. Box 36000 Abu Dhabi ("we").

We are a dynamic industrial development organization located in the heart of Abu Dhabi. Launched in 2004 by the Abu Dhabi Government, we are the largest operator of purpose-built industrial zones in the United Arab Emirates. In the last 14 years, we have helped shape Abu Dhabi’s industrial landscape through the development of fully integrated industrial zones that generate almost half of the manufacturing GDP of the Emirate.

Our zones currently house more than 650 manufacturing facilities that are home to some of the world’s leading global industrial players in a variety of sectors including Steel, Chemicals, Engineered Metals, Plastics, Food & Beverage, Maritime, Paper, Glass, Automotive, Machinery & Equipment, Oil & Gas, Pharmaceutical and Building Materials. We are also developing a world-class integrated ‘Auto hub’ called Rahayel which will be a comprehensive destination for a host of automotive businesses, bringing together major manufacturers, distributors, and retailers in a single destination.

Building on our track record and reputation for excellence, we continue to develop unique industrial cities and economic clusters strategically positioned across the Emirate of Abu Dhabi.

We plan to develop economic clusters specialized in Advanced Manufacturing Technology, Life sciences, Maritime and Logistics that will unlock new opportunities and underpin our role as a leading economic zone developer and regional manufacturing hub for years to come.

Capitalizing on Abu Dhabi’s pro-business environment, political stability, modern infrastructure and transportation networks, global connectivity, unique investment incentives supported by advanced educational and healthcare systems. We are ideally positioned to provide manufacturing companies and industrial investors with the building blocks to launch their next phase of growth.

We operate vibrant cluster-based industrial ecosystem that nurtures growth. We offer investors a broad choice of readily available industrial land in prime locations that boast state of the art fit-for-purpose infrastructure, a stable and competitively priced supply of utilities and convenient workers’ accommodation.

Our Investor Services Centre has the resources, expertise and network to design and deliver innovative solutions to support the end-to-end requirements of our investors during set up, construction and operation. These range from identifying opportunities, fast-tracking of government approvals and licenses to facilitating access to funding sources and talent pools.

Service availability

We do not accept orders or enquiries and our site will NOT deal or provide Services to any individual or organisation in any of the OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the laws of UAE.

Your status

By placing an order through our site, you warrant that:

  •          you are legally capable of entering into binding contracts;
  •          you are at least 21 years old; and
  •          you are not resident in or accessing our site from or on behalf of any individual or organisation in any of the OFAC (Office of Foreign Assets Control) sanctions countries.
 
 

How the contract is formed between you and us

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to procure a Service. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Service will be provided (the "Service Confirmation").

The contract between us ("Contract") will only be formed when we send you the Service Confirmation. 

The Contract will relate only to those Services that we have confirmed we will provide to you in the Service Confirmation.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

Availability

 

Our site will NOT deal or provide any Services to any of the OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Please also note that you must comply with all applicable laws and regulations of the country for in which the Services are to be provided. We will not be liable for any breach by you of any such laws.

Ownership of any items provided as part of the Services will only pass to you when we receive full payment of all sums due in respect of the Services, including any delivery charges.

Items / Products / Services Pricing

The price payable to us for the Services and any relevant fees payable as part of any Services (Licence Fees, Permit Fees etc...) will be as quoted on our site from time to time, except in cases of obvious error. 

These prices vary from customer to customer as per the actual service requested and exclude value added tax which will be added to the total amount due.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Service Confirmation.

We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency):

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Our refunds / return policy     

We will consider refunds on a case by case basis and subject to obtaining the approval of senior management. Where refunds are approved they will be processed via the original mode of payment.   

Cancellation & replacement policy

You may cancel the land lease agreement upon a request to management for consideration provided all outstanding amounts have been settled and there are no breaches of obligations under the relevant agreement.

Address & contact details

Higher Corporation for Specialized Economic Zones (ZonesCorp)

Industrial City of Abu Dhabi

Musaffah

PO Box 36000

Abu Dhabi

United Arab Emirates

Country of merchant domicile

United Arab Emirates

Our liability

Our liability for losses you suffer as a result of us breaking this Contract is strictly limited to the relevant price paid by you for the Services you purchased.

This does not include or limit in any way our liability:

  •          for death or personal injury caused by our negligence;
  •          for fraud or fraudulent misrepresentation; or
  •          for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
 
 

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event"). 

Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

All notices given by you to us must be given Higher Corporation for Specialized Economic Zones – (ZonesCorp)P.O. Box 36000 Abu Dhabi.

Our right to vary these terms and conditions

We have the right to revise, update and amend these terms and conditions occasionally to meet requirements and standards. Therefore you are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective from the day on which they are posted.   

You will be subject to the policies and terms and conditions in force at the time that you order Services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Service Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Services).

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

Law and jurisdiction

Contracts for the purchase of Services through our site will be governed by UAE law as applicable in the Emirate of Abu Dhabi. Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the courts of Abu Dhabi.